Privacy Policy
Dream Cloud collects limited information that is necessary to deliver personalized bedtime stories, calming sounds, and a secure experience. When a parent or guardian creates an account, we may collect basic details such as name, email address, login credentials, subscription information, and parental control preferences including passcodes or Child Mode settings. This information helps us manage accounts securely and provide uninterrupted access to our services.
To personalize the experience for children, we collect minimal child-related information. This may include a child’s nickname or first name, an age range, and story preferences such as themes, characters, or music. We do not collect real names, contact details, precise locations, or any sensitive personal identifiers from children. We may also collect certain information automatically when you use our app or website. This includes device type, operating system, app version, anonymous usage data, and performance or crash reports. This data is used only to improve functionality, reliability, and overall user experience.
The information we collect is used to provide and maintain Dream Cloud’s services, enable Child Mode and Parental Controls, manage subscriptions, improve app performance, and communicate important updates with parents or guardians. We do not use personal information for advertising, behavioral tracking, or selling data to third parties. Dream Cloud is designed for children aged 3–10 and follows applicable child privacy laws, including the Children’s Online Privacy Protection Act (COPPA). Parental consent is required to create and manage a child profile. Children are not allowed to make purchases, change settings, or access restricted areas. Optional features such as voice input or recordings are fully controlled by parents and can be disabled at any time.
To ensure a safe experience, Dream Cloud offers built-in Parental Controls such as Child Mode and Parent Lock. Child Mode provides a distraction-free environment with access only to calming and age-appropriate content. Parent Lock allows parents to secure subscriptions, purchases, credits, inputs, and settings using a passcode or optional biometric authentication.
We do not sell, rent, or trade personal information. Data may be shared only with trusted third-party service providers who assist us with essential functions such as secure payment processing, cloud hosting, and anonymous analytics. All such partners are required to follow strict data protection and confidentiality standards. We take reasonable technical and organizational measures to protect personal information. These measures include encrypted data storage, secure authentication, and limited access to sensitive data. While no system can guarantee absolute security, we continuously work to strengthen our safeguards.
Personal information is retained only for as long as necessary to provide our services, comply with legal requirements, and resolve disputes. Parents and guardians may request access to, correction of, or deletion of their account or child-related information at any time by contacting our support team. Our website may use essential cookies to ensure proper functionality and improve performance. We do not use advertising cookies or third-party tracking technologies for marketing purposes.
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on this page with a revised date. Continued use of Dream Cloud after such changes indicates acceptance of the updated policy.
If you have any questions, concerns, or requests related to this Privacy Policy or your data, you may contact us at support@dreamcloud.app.